Troubleshooting

Frequently Asked Questions

I have created an export, but the List endoint is not returning any results.

It is possible for any List API to return a blank set of results, but if there is a nextPageToken there may still be results on subsequent pages. To ensure that you receive all results from any List API, you must call the API with the subsequently returned nextPageToken until no nextPageToken value is returned.

Additional Support

Before reaching out to support, please ensure that you have read all relevant documentation thoroughly.

For any other issues that you may have with the Terminus Platform API, you may submit a support request. Please include as much detail as possible in the support request such as:

  • The terminus-request-id header included in the response
  • The API endpoint being called, along with any parameters being sent